Damage Claims Process
Transparent, fair, and fast resolution.
24 Hr
Notification Window
100%
Advocacy Support
Fast
Resolution Time
How We Protect You
While damage is extremely rare (less than 1 in 500 shipments), we have a dedicated claims team ready to advocate for you. The key to a successful claim is the Bill of Lading (BOL).
Our Promise:
We treat every vehicle as if it were our own. No shortcuts, no risky maneuvers, just professional logistics.
Delivery Inspection
Inspect vehicle while driver is present. Do not sign until you verify condition.
Note the BOL
CRITICAL: Mark any new damage on the Bill of Lading delivery receipt.
Take Photos
Take clear photos of the damage immediately (close-up and wide angle).
Notify Us
Contact Brightway support within 24 hours to initiate the carrier claim.